About this opportunity
We are now looking for a Service Reliability Lead for Mobile & Fixed access, Transmission and Infra, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take ownership for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance.
What you will do:
Be the overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service.
Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson SDU or delivery flows.
Be responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of an existing service.
Be accountable for business continuity and disaster recovery of an existing service. Identifying risks and driving actions through Service Line.
Manage the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
You will bring:
Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity.
Solid customer management, understanding their perspective and being able to empathize with their business situation and needs.
Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly.
Data smarter to enable predictive analytics, bring value and business outcomes by proactively managing our customers networks.
Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote.
Experience in handling Operations services.
Why join Ericsson?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What we offer:
Competitive Salary Package & Rich benefits package. Work-life balance, the possibility to work from home, and flexible working hours.
What happens once you apply:
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