Back Office to Service & Support, Systems Implementation & Support Departments,
field Service Engineers, Expert Engineers and HL Department.
General collaboration across all departments (Supply Chain, Transport, Customs, Store, Invoicing, Providers, Customer Service, Contracting and, QA) and other Werfen Companies
Key Accountabilities • Unlocking Safety stock" materials
• Service Suppliers Registration Management
• Purchase orders (PR and NMIGO) for components, internal materials used by service personnel. Purchase orders for external companies subcontracted
• Back-up management of external repairs (RMA request to the supplier, management with Logistics and queries and claims to the supplier, budget requests)
• Back-up management of Inventory & Car-stock
• Support Travel management for All Service Team (SAP and CONCUR)
• Training Registration internal & external Service & Support (by Technicians vs Specialists) and Service Office members in between
• Sending administrative documents required from the customers related to service, Maintenance letters for Audit plans, Service rapports and Check-lists
• Credit limit release with Customer department to open tickets and budgets to the clients
• Reception and management of incidents related to Service (PROSAT in the tasks module)
• Identify entries of stored equipments in G19 warehouse for repair, and assign to BRC (Bcn Repair Center).
• Equipment collections by CRM, instrument replacements if they are irreparables. Follow-up of the entire process until the faulty equipment is in our stock
• "FSE Repair Quotes", send and follow them up
• Support request of warehouse and merchandise destination to the FSE (Field Service Engineers) Daily revision of shipment deliveries from transport agencies to the FSE's
• Update by CRM of the Equipment Park necessary
• Claim by CRM "Decontamination Certificates" of equipments to arrive CST Warehouse
• Maintenance of Teams "Service Office Dababase documents"
• Update Service Documents and Service Templates to the new Werfen Branding
Budget managed (if applicable) N/A
Internal Networking/Key relationships This position requires a Cross Collaboration with all company departments:
Customer ServiceComputer Help lineISO And Regulatory AffairsAccounts receivable DepartmentContractingFinancialOther companies Skills & Capabilities: Communication skills in English. Tech savvy Flexibility and ability to adapt to an environment in constant evolutionTeamworkGood transversal communication whit all departments.Responsibility and commitmentProficiency in SAP or other ERP systems Min Knowledge & Experience required for the position: Complete knowledge of the Company structure, personnel, and available resourcesHigher education valuedSpanish and Catalan language at native level, English language at intermediate level, knowledge of Portuguese language valued International Mobility: No required.Travel requirements: No required