Back Office to Service & Support, Systems Implementation & Support Departments,field Service Engineers, Expert Engineers and HL Department.General collaboration across all departments (Supply Chain, Transport, Customs, Store, Invoicing, Providers, Customer Service, Contracting and, QA) and other Werfen CompaniesKey Accountabilities
- Unlocking Safety stock" materials
- Service Suppliers Registration Management
- Purchase orders (PR and NMIGO) for components, internal materials used by service personnel.
Purchase orders for external companies subcontracted
- Back-up management of external repairs (RMA request to the supplier, management with Logistics and queries and claims to the supplier, budget requests)
- Back-up management of Inventory & Car-stock
- Support Travel management for All Service Team (SAP and CONCUR)
- Training Registration internal & external Service & Support (by Technicians vs Specialists) and Service Office members in between
- Sending administrative documents required from the customers related to service, Maintenance letters for Audit plans, Service rapports and Check-lists
- Credit limit release with Customer department to open tickets and budgets to the clients
- Reception and management of incidents related to Service (PROSAT in the tasks module)
- Identify entries of stored equipments in G19 warehouse for repair, and assign to BRC (Bcn Repair Center).
- Equipment collections by CRM, instrument replacements if they are irreparables.
Follow-up of the entire process until the faulty equipment is in our stock
- "FSE Repair Quotes", send and follow them up
- Support request of warehouse and merchandise destination to the FSE (Field Service Engineers) Daily revision of shipment deliveries from transport agencies to the FSE's
- Update by CRM of the Equipment Park necessary
- Claim by CRM "Decontamination Certificates" of equipments to arrive CST Warehouse
- Maintenance of Teams "Service Office Dababase documents"
- Update Service Documents and Service Templates to the new Werfen BrandingBudget managed (if applicable)N/AInternal Networking/Key relationshipsThis position requires a Cross Collaboration with all company departments:Customer ServiceComputer Help lineISO And Regulatory AffairsAccounts receivable DepartmentContractingFinancialOther companiesSkills & Capabilities:Communication skills in English.Tech savvyFlexibility and ability to adapt to an environment in constant evolutionTeamworkGood transversal communication whit all departments.Responsibility and commitmentProficiency in SAP or other ERP systemsMin Knowledge & Experience required for the position:Complete knowledge of the Company structure, personnel, and available resourcesHigher education valuedSpanish and Catalan language at native level, English language at intermediate level, knowledge of Portuguese language valuedInternational Mobility:No required.Travel requirements:No required