Service Manager Pwh505

The Role Major accountabilities:
Manage customer expectations through sound Relationship Management principles.Work with business leaders and managers to prioritize maintenance and enhancement requests, as well as planning & scheduling maintenance and enhancement releases so that they can be implemented on-time, on-budget and with minimum interruption to the business(es).Coordinate all cross-functional Technology requirements, activities and resources for system changes and upgrades.Maintain and keep up-to-date all systems documentation to ensure the successful operation and maintenance of the systems.Communicate with the IT Management team regarding improvements and recommendations.The Requirements Good ITIL principles knowledge.5+ years of experience.Demonstrates knowledge of IT Processes and Procedures with regards to Willis Systems and Business Users.Ability to design and implement IT Services to suit Business needs; within budget and/or time constraints.Ability to work under pressure to complete Projects/Tasks/Major Incidents.Ability to use IT Tools for Analysis, Helpdesk Services, Audit processes and Testing purposes.Ability to use IT Tools for Data manipulation and reporting.Ability to govern Customer and Supplier meetings.Excellent communication and interpersonal abilities with good English spoken and written skills.Analytical and problem-solving skills.Equal Opportunity Employer

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