Service Manager, Málaga [Sxn025]

Service Manager en Málaga. En Grupo Digital seleccionamos para importante compañia del sector banca en MÁLAGA.SERVICE MANAGERINGLÉS alto imprescindible - As a service management specialist you will be responsible that SCIB services and framework meets the domains needs and enable strategic business goals to be achieved. You will do this by ensuring the process implementation is aligned with the defined standards and procedures.We need someone like you to help us in different fronts:Understanding of Information Technology Infrastructure Library (ITIL) concepts and functions.Ubicación: MALAGA semipresencial (2 días por semana)Requisitos:Minimum 4 years of experience.Be innovative and creative to suggest improvement actions.Knowledge of Six Sigma, Kaizen, Lean.Think out of the box.Problem analysis and solving capabilities.Have a good communication collaboration ability.Be able to adapt and embrace change.Be able to deal with complexity and uncertainty.Have a good level of English (Fluent in English, Knowledge of Spanish is an advantage).Have experience reporting and analyzing KPIs.Have experience in process and procedure documentation.Elaborates Post Mortem reports.Conocimientos deseables (tecnología): ServiceNow (Intermediate), ITIL, Six Sigma, Kaizen. #J-18808-Ljbffr