The Service Manager is responsible to ensure an efficient and effective delivery of the automation platforms on a daily base with partners operating it. The role works closely with the accountable Service Owner, Process Owners, external partners, and peers to deliver an integrated End2End Service to our internal customers. There is a strong need for cooperation because automation is not limited to dedicated platforms. It can also be implemented in various other areas, as automation is a global trend with many providers and vendors offering this functionality. The Service Manager is responsible for the execution and optimization of defined Service Management processes, an effective Incident and Service Request handling, Performance Reporting of the respective Services, execution of Service Improvements, as well as License and Contract Management. As the deputy of the Service Owner for the respective Service, the Service Manager needs to work closely with business stakeholders, aligning with the Business Engagement and Architecture Teams, to understand and improve the delivery of the DTX Service.Job main responsibilitiesCriteria to decide on the best approach to automate processes and keep a proactive and critical mindset.Support our internal customers with assessing their existing processes for automation opportunities to improve process effectiveness and quality.Stay tuned to latest trends in Process Automation. Propose improvements based on those trends.Candidate profile requirementsMANDATORYVery good communication skills (written and spoken) in English to collaborate with diverse teams and stakeholders.Experience of minimum 3 years in a leadership or team management role.5+ years of experience in process automation, business process management, or a related field.Strong understanding of automation tools and technologies (e.g., RPA, BPM, AI, ML).Degree (Bachelor or Master) in Computer Science, Economics, Engineering or similar areas.Hands-on and solution-oriented personality. Collaborate with cross-functional teams.Provide technical support and troubleshooting assistance to end-users for deployed automation solutions.ServiceNow Project, Change and Incident Management ticket.Team Management Agile Methodology way of working: Azure DevOps tool.NICE TO HAVERelevant certifications in Power Automate and Power Apps are advantageous, as well as UiPath.Programming skills in VBA, VB.Net and C#.Knowledge in other Programming Language and RPA software development.Experience and knowledge in technologies connected to the world of process automation, such as process mining, document understanding, API development, will be highly regarded.Experience automating using UiPath or Power Automate/Power Apps.Contract Type: CONTRACTORSpecialization: IT & TelecomunicacionesArea: Data & AnalyticsSector: TelecomunicacionesSalary Band: NegotiableWork Type: HíbridoExperience Level: Mando intermedioLocation: BarcelonaReference: 2289202/001Publication Date: 18 de octubre de 2024Consultant: Ezequiel Moraglio
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