Together, in a team of 100+ passionate geeks and a network of handpicked partners, we take care of the whole software development process of Europe's fastest-growing lottery platform. We are looking for someone who is experienced and passionate about technical service delivery in a product based organisation, has very high-quality standards, understands, and cares about the customer.
You will operate in a very dynamic environment with numerous daily production releases and will be responsible for defining and establishing the processes required to effectively govern our production platform and the services we provide to our customers. You will operate in a Platform Operations domain in Service Management team together with Incident Management, DevOps and Platform Engineering Teams. You will work alongside cross-functional agile teams, helping them to deliver exceptional service levels with the minimum possible friction
What you will do:
Take responsibility for the operation of the production platform, ensuring services are resilient and highly available, with a constant customer focus.
Set up effective Change Management processes to balance risk and pace, focussed on automation wherever possible.
Work with delivery teams to ensure adherence to compliance / regulations, particularly regarding Changes to controlled services, and Incidents that impact the compliant operation of our products.
Work with Incident Management processes, ensuring that incidents are resolved effectively and efficiently, and that communications are clear and relevant. Implement consistent post-incident processes to promote learning, continuous improvement and ultimately to level-up our service offering.
Implement and/or evolve our tooling to support service management processes including the service catalogue.
Support the transition of new services into production in accordance with expected standards. Working closely with technical stakeholders, set the standards expected as part of the service agreement.
Conduct service review sessions with both internal teams and external service providers to ensure actions and improvements are documented and tracked through to completion. Implement governance around 3 rd party service offerings where required.
Developing and tracking KPIs to effectively measure operational performance. Providing accurate and consumable reporting and collaborating with senior stakeholders.
You will eventually be a member of an out of hours on-call rotation working with colleagues to respond to incidents, to restore service to our customers in accordance with our processes.
Who you are
Experienced in Service Management, specifically in a technical environment in a product centred organisation
Have strong knowledge of ITIL framework and its application in an agile environment, with a flexible and practical approach
Experienced with establishing new processes and a track record of driving continuous improvement through influence, coaching and healthy challenge
Have significant experience in Incident Management, Problem Management, and Change Management
Have excellent work management skills, with the ability to prioritise tasks and manage multiple initiatives simultaneously
Have "hands-on attitude"
What's in it for you
High level of autonomy; a dynamic and highly motivated international team of skilled and experienced professionals
You will pioneer /enhance /implement / change procedures related to Platform Operations.
An open culture defined by passion for developing software, fun and mutual respect.
State of the Art technology environment and Continuous Delivery process
Continuous learning based on a training & development program
Summer hours
25 days per annum of annual leave, plus 14 bank holidays – that can be taken at any time during the year subject to management approval.
Remote work allowance (equal to 50 EUR/ gross monthly)
Educational opportunities
Our Technology
Our Technology Team is made up of many small multi-discipline, cross-functional, autonomous teams, organised into business domains implementing highly independent self-contained systems. We build sophisticated solutions to solve highly complex business problems; we do so whilst simultaneously transforming our platform and supporting a business at scale. We use a wide range of technologies and cloud services to power our proprietary platform, and we seek simplicity by using the best tools available for the job. We value ownership, collaboration and encourage our people to work across boundaries. We embrace change, we grow, mature, take on new ideas whilst holding onto what is important to us.
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"There is no micromanaging, we trust people to do their work. Most of us enjoy the flexibility to balance work and home life. It's a way for the company to support people." Anci, Engineering Manager
Didn't find anything here for you today? Join the Saber.tech community and find your spot. Our collaboration space is in the heart of Málaga, a vibrant city that's also fast becoming a hub for tech giants from all over the world. We offer you work-life balance, a unique culture and career opportunities in our leadership team, as well as employee benefits that are unparalleled in the industry.
As much as the Saber.tech office is an amazing space, we offer you fully remote contracts , or simply to choose when you visit your colleagues in person! Our team loves to be able to choose to work together in the same space when they need to, with communication tools like Zoom and interactive whiteboards to assist it's also easy to include our remote team members.
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