Service Level Agreement Project Manager

DescriptionAs a Service Level Agreement Project Manager, you will be responsible for delivering and fulfilling contractual scope under Service Agreements. Your role involves optimizing profitability through up-sales, cost management, and proactive planning. Proactively look for up-sales opportunities and build and maintain excellent customer relationships as a trusted advisor through proactive interactions, reviews, and site visits beyond the contractual deliverables.Your responsibilitiesContractual Compliance: Understand and adhere to contractual obligations, scope, and terms. Deliver the contract scope on time and with the required quality. Ensure committed service levels are met.Proactive Planning and Communication: Plan interventions with the customer, managing delays and cancellations as per contract conditions. Maintain regular communication with the customer and key stakeholders. Organize face-to-face meetings to understand customer needs and identify up-sales opportunities.Cost Optimization and Margin Improvement: Optimize costs without compromising health, safety, environment (HSE), or quality. Invoice additional works and materials as per contract terms. Consider inflation indexes during invoicing.Documentation and Reporting: Properly document performed works and activities using internal tools and templates. Highlight areas for improvement in customer reports based on asset condition data and reliability assessments.Business Development: Proactively identify additional business opportunities through up-sales and variation orders. Maintain excellent relationships with customers beyond contractual deliverables.Renewal and Sales Support: Approach customers for contract renewals and scope expansion. Support sales of new service agreements by defining value propositions and considering special tooling and costs.Your backgroundTechnical knowledge in High Voltage equipment and apparatus.Project Management skills.Strong and proactive communication abilities.Sales and upselling experience.
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