Description: Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 800 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas! We're now the first Spanish unicorn listed on the NYSE ($WBX) and have been recently named amongst LinkedIn's top 3 Spanish startups. In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there's no feeling like it. Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride! The question is: are you ready to change the world with us?The Role: The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.You will:Monitor service team ticket, L1 support and adviseShare best practices and coach the teamConstant improvement and maintaining of the internal systemIdentify locks that require follow-up or investigationDevelop interdepartmental communication waysEnsure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT supportDirect the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient servicesProvide product and process training, support with L1 onboardingSupport key account partners on a daily basisWork shifts: Monday - Friday, 08.00 - 22.00Requirements:Engineer or similar technical profilesIT knowledge. Remote operations, Wifi, BluetoothEmbedded systems knowledge. Able to connect remotely to them and get the system locksAnalytic visionTicketing and reporting systems knowledge, Salesforce, Jira...Incident ManagementITIL certification will be assessed positivelyExcellent interpersonal skillsGood practice management for quality of service deliveryAvailability to travel based on business needsExperience dealing with clientsHigh level of EnglishOther languages is a plusBenefits:First class private health insurance after your first month at WallboxOnline group training sessions twice a week & other out of office activitiesUse one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedbackFree online language classes (Spanish & English) twice a weekFlexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.Hundreds of discounts in different brands & services with our Wallbox Circle benefits platformCar discounts & special advantages if you choose an EV!Smartpoint for all your online orders & services at our officesFree coffee & soft drinks to fuel those tough Monday morningsVariety of breakfast and lunch dishes, everyday, at a discounted price at our canteenLearn and grow in a company of over 45 nationalities and counting!No suits! Unless it's Carnival or HalloweenPlease submit your CV in EnglishAt Wallbox, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
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