Your responsibilitiesServe as the first point of contact for internal customers seeking technical assistance with the ticketing system.Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems.Install and configure computers, operating systems, and applications.Replace parts as required.Support the roll-out of new IT devices and applications, ensuring the protection of computer facilities.Direct unresolved issues to the next level of support personnel.Your mission includes delivering professional and timely services in relation to all office IT infrastructure.Work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.Your qualificationsAt least 3 years' experience in IT services.Good communication skills and advanced level of spoken and written English.Have an IT certificate or other equivalent diploma.Basic User & Group Active Directory and cloud knowledge.Knowledge of desktop operating systems: Linux, Windows desktop, and Mac OS, and database (i.E. SQL, Oracle).Good problem-solving and evaluative skills.Self-study on new technology and willingness to improve on technical skills.An ability to adapt to different demands.A high working discipline.Literacy in monitoring, operating systems, networking, and database technologies (e.G. Linux, VMWare, Docker, Ansible).Advocate of a client-oriented mindset.Nice to have:Experience working for a foreign company.Certifications on Amazon AWS / Azure.Experience as a database administrator (DBA).Why you'll love working hereProfessional European-based company.Attractive salary.Performance bonus of up to 4 months' salary.Opportunities for travel to Europe.Hybrid home/office working model.Flexible working time.Structured training & development roadmap.Good work-life balance.Premium healthcare insurance.Loyalty programs.Well-being activities.Annual company trips and team-building events.#J-18808-Ljbffr