Service Desk Coordinator

REQUISITOS IMPRESCINDIBLES: Knowledge/expertise of: Managing IT assets: utilizing CMDB tools efficiently.
Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).
Collaboration Services (M365).
Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).
Proficiency in managing ITSM tools, preferably Service Now.
Creating reports within Service Now.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management.
English proficiency level of B2/C1.
REQUISITOS VALORABLES: ITIL knowledge, proactivity, teamwork, ability to report work done, ability to produce documents and reports, open-mindedness to change, self-taught.
TITULACION REQUERIDA: • Superior Technician in Management of Compute Systems or Computer engineering degree.
• Experience of at least 5 years in the IT sector, of which at least 2 years performing the same role.
• Regulated technical certification in ITIL: at least, ITIL Foundation.
AÑOS EXPERIENCIA EN PERFIL SOLICITADO: 2 years #J-18808-Ljbffr