Service Desk Analyst

Multinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager.Activities:Ensuring ongoing operations and providing L2 and L3 support to users.Support of Windows servers, VMWare and VEEAM infrastructure.
Managing permissions and file sharing via Active directoryCoordination of external and internal IT partners.Participation in the selection and introduction of new IT solutionsPlanning and implementation of local projectsCooperation and local implementation of Global projectsManagement of the relationship with the country's Business line leadersManagement of the relationship with the country's IT service providersDocumentation of the system landscapeSkills and soft skills:Good knowledge of EnglishGood knowledge of Windows Server's management.Knowledge of Office 365, AD, GPO, DNS, DHCP, VPN.Good Knowledge of VMWare infrastructure.knowledge of VEEAM Strong analytical and problem-solving skills.Basic understanding of networkingAbility to understand global IT policies and to apply them in an independent way.
Willingness to travel within our locations in the South Europe RegionA high degree of responsibility and determinationAbility to work in a team and flexibility as well as motivation to learn new tasks, reliability, and perseverance.SOFT SKILLSExcellent interpersonal skillsAbility to manage pressure and stressAnalytical and synthesizingSense of service and customer satisfaction, AvailabilityAbility to deliver quicklyMeaning of the resultResponsiveness and proactivity