Service Design and Transition Manager – ITIL / ITSM 5473
Job Ref No
5473
Start Date
ASAP
Subtitle
Service Design and Transition Manager
Contract
Permanent
Location
IT jobs in Spain If you are looking for IT jobs in Spain, we have a great opportunity for a Service Design and Transition Manager – ITIL / ITSM. This is a permanent role, and the salary is €70,000–€80,000.
The position is located in Malaga, Spain, and it is full-time. 3 days per week are spent working onsite.
Must have a correct RTW visa for working in Spain. No sponsorship is available.
A relocation package is available. Fluent English-speaking and written Spanish would be a benefit.
What we are looking for: Our ideal candidate would be an experienced Service Transition Manager, however, we will consider CVs of vibrant, highly commutative, energetic service delivery.
Managers or service managers who want to work in transition. Candidates who have strong ITSM/ITIL backgrounds. As a service design and transition manager, you will play a crucial role in the introduction of new or modified services from the development phase to the operational phase of deployment.
This role requires a unique blend of technical expertise, project management skills, and a good understanding of IT service management principles. You will be responsible for coordinating various teams and stakeholders to guarantee that the design and transition process aligns with organisational goals and meets customer and end user expectations. You will also be responsible for implementing and maintaining a comprehensive service catalogue that aligns with business goals. Also, supports effective IT service delivery.
Day-to-day roles and responsibilities: Firstly, service design
Secondly, work with stakeholders to understand business requirements and translate them into service design specifications.
Also, develop service design documentation, including service operating models,
processes, technology, information, and workflows
Likewise, ensure that service designs are scalable and adhere to industry best practices.
comply with relevant standards and align with business strategy.
Integrate service design into the broader IT service management department.
Provide guidance and education to stakeholders and the wider business around the
role of service design.
Monitor and evaluate the performance of the service design.
Service Transition Management
Other responsibilities include: Lead the planning and coordination of service transitions, working closely with
project managers, development teams, and other stakeholders.
Develop comprehensive transition plans when required, including timelines, milestones and dependencies.
Identify and assess potential risks associated with service transitions and develop mitigation strategies.
Collaborate with various stakeholders, including support operations, project management, engineering, and service design to ensure alignment and understanding of service transition activities.
Communicate effectively during the service transition to ensure stakeholders understand progress and have their expectations managed while also having their concerns and input addressed.
Monitor and evaluate the performance of the service transition.
Service catalogue management.
Collaborate with business and IT stakeholders to identify and define IT services offered by the business.
Develop and maintain a detailed and up-to-date service catalogue, including service descriptions, service levels, service owners, and dependencies.
Most importantly, establish and enforce governance processes for maintaining the service catalogue, ensuring accuracy and relevance.
Lastly, to promote the use and adoption of the service catalogue among end-users, IT teams, and other stakeholders.
What you'll bring to the role: Firstly, a minimum of five years' experience working in IT service management
environment
Secondly, ITIL certification is an advantage.
Also, experience in project management
Good response under pressure and the ability to quickly react to changes and adapt
strategies and priorities accordingly.
Excellent written and verbal communication skills, including the ability to relate
effectively to users at all levels and careful attention to detail
Excellent analysis and problem-solving skills
An underlying passion for service design and transition
How you'll benefit: Most importantly, inspiring and fulfilling work at an innovative, value-driven global company that uses cutting-edge technology.
Global work experience in agile methodology.
International, friendly, and inclusive multi-cultural environment (over 35 nationalities)
that speak altogether almost 30 languages!).
Attractive salary and flexible benefits package (incl. medical insurance for you and
your family, life insurance, free language classes).
Also, there is a playful, accessible office in the Technology Park of Málaga with a free, private bus connection from the city centre and a range of workplace perks.
Flexible working hours and ways of working, well-being programs, learning, and
growth opportunities every day.
Relocation package for you and your family, including soft-landing package services
to help you settle down in Spain (if you are moving from a different city or country).
Lastly, six weeks' paid leave for every four years of service.
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