Service Design and Transition Manager – ITIL / ITSM 5473
Job Ref No: 5473
Start Date: ASAP
Subtitle: Service Design and Transition Manager
Contract: Permanent
Location: Malaga, Spain
If you are looking for IT jobs in Spain, we have a great opportunity for a Service Design and Transition Manager – ITIL / ITSM. This is a permanent role, and the salary is €70,000–€80,000. The position is full-time, with 3 days per week spent working onsite.
Must have a correct RTW visa for working in Spain. No sponsorship is available. A relocation package is available. Fluent English-speaking and written Spanish would be a benefit.
What we are looking for:Our ideal candidate would be an experienced Service Transition Manager; however, we will consider vibrant, highly communicative, energetic service delivery managers or service managers who want to work in transition. Candidates should have strong ITSM/ITIL backgrounds. As a Service Design and Transition Manager, you will play a crucial role in the introduction of new or modified services from the development phase to the operational phase of deployment.
This role requires a unique blend of technical expertise, project management skills, and a good understanding of IT service management principles. You will be responsible for coordinating various teams and stakeholders to ensure that the design and transition process aligns with organizational goals and meets customer and end-user expectations. You will also be responsible for implementing and maintaining a comprehensive service catalogue that aligns with business goals and supports effective IT service delivery.
Day-to-day roles and responsibilities:Service Design: Work with stakeholders to understand business requirements and translate them into service design specifications. Develop service design documentation, including service operating models, processes, technology, information, and workflows. Ensure that service designs are scalable and adhere to industry best practices. Comply with relevant standards and align with business strategy. Integrate service design into the broader IT service management department. Provide guidance and education to stakeholders and the wider business around the role of service design. Monitor and evaluate the performance of the service design.Service Transition Management: Lead the planning and coordination of service transitions, working closely with project managers, development teams, and other stakeholders. Develop comprehensive transition plans when required, including timelines, milestones, and dependencies. Identify and assess potential risks associated with service transitions and develop mitigation strategies. Collaborate with various stakeholders, including support operations, project management, engineering, and service design to ensure alignment and understanding of service transition activities. Communicate effectively during the service transition to ensure stakeholders understand progress and have their expectations managed while also addressing their concerns and input. Monitor and evaluate the performance of the service transition.Service Catalogue Management: Collaborate with business and IT stakeholders to identify and define IT services offered by the business. Develop and maintain a detailed and up-to-date service catalogue, including service descriptions, service levels, service owners, and dependencies. Establish and enforce governance processes for maintaining the service catalogue, ensuring accuracy and relevance. Promote the use and adoption of the service catalogue among end-users, IT teams, and other stakeholders.What you'll bring to the role:A minimum of five years' experience working in an IT service management environment.ITIL certification is an advantage.Experience in project management.Good response under pressure and the ability to quickly react to changes and adapt strategies and priorities accordingly.Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail.Excellent analysis and problem-solving skills.An underlying passion for service design and transition.How you'll benefit:Inspiring and fulfilling work at an innovative, value-driven global company that uses cutting-edge technology.Global work experience in agile methodology.International, friendly, and inclusive multi-cultural environment (over 35 nationalities) that speaks almost 30 languages!Attractive salary and flexible benefits package (incl. medical insurance for you and your family, life insurance, free language classes).A playful, accessible office in the Technology Park of Málaga with a free, private bus connection from the city centre and a range of workplace perks.Flexible working hours and ways of working, well-being programs, learning, and growth opportunities every day.Relocation package for you and your family, including soft-landing package services to help you settle down in Spain (if you are moving from a different city or country).Six weeks' paid leave for every four years of service.Apply for IT jobs in Spain with GTS todaySearch for other great career opportunities on our jobs page.
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