Service Delivery Manager/Project Manager (German Speaking) M/F/D

Greater Barcelona Metropolitan Area (Hybrid)
About Us Devicenow offers Device as a Service for workplace IT hardware on a global scale, by integrating end-user devices and managed IT support. We revolutionize the Device as a Service industry – the only thing missing is you!
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow. Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.
What you're gonna do Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully.Serve as operational customer contact and focal point for all operational issues relevant to each project.Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective.Recognize and optimize processes/services and initiate the necessary steps.Manage customer expectations.Mentor and train onsite/dispatch support teams.Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.That's you Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/services.Strong communication skills.Excellent English & German skills.Ability to manage multiple projects simultaneously and meet tight deadlines.
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