Service Delivery Manager / Project ManagerJob ID: 16201Location: Barcelona, Spain, HybridContract: Permanent, full-timeAbout usDevicenow offers Device as a Service for workplace IT hardware on a global scale, by integrating end-user devices and managed IT support. We revolutionize the Device as a Service industry – the only thing missing is you!At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow. Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.Your role in the teamAs a Service Delivery Manager/Project Manager, you will serve as the primary operational contact for customers, overseeing service delivery processes to ensure efficiency and cost-effectiveness.Your responsibilitiesServe as the operational focal point for all project-related issues, acting as the primary contact for customers.Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.Collaborate with internal teams to address operational challenges and enhance service delivery.Prepare regular reports on service performance metrics and customer feedback.Provide guidance and support to customers throughout their engagement with the service.What we expect from youExcellent English verbal and written communication skills.Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.Ability to understand and address customer needs, fostering strong relationships and ensuring high-quality service delivery.German and/or Spanish would be a strong plus.What devicenow can offer youBe part of a rapidly expanding industry and take advantage of unique career opportunities.Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.Flexible hybrid working model – work from home or office, visit our offices around the world.Enjoy a competitive salary package.Regular team and company social events.Apply now!
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