SD Worx is a leading European provider of Payroll & HR services with global reach.
We have offices in Europe and in Mauritius.
Our goal?
We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.
Ready to elevate your career in the vibrant cities of Málaga or Granada, Spain?
Join Europe's leading HR and payroll service provider!
Are you a people-centred professional with a strong background in service management and a passion for building meaningful client relationships?
Do you thrive in a dynamic environment where every day brings new challenges?
If you're eager to make a real impact in a growing, ambitious team, we have an exciting role for you!
As SD Worx expands its Nordic operations in sunny Spain, we're seeking a Service Delivery Manager (SDM) to be part of our Customer Experience (CX) team for Norway.
This position is ideal for adaptable professionals who enjoy solving complex issues and proactively working toward customer success.
What You'll Do Operational Management: Handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines.
Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews.
SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes.
Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services according to their needs.
Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively.
Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services.
Service Development: Stay updated on product and service developments to continuously improve customer engagement.
What do you have to offer?
Great Communicator: Strong interpersonal skills, with the ability to communicate effectively and professionally.
Experienced in similar role: 2-3 years in customer-oriented consulting roles.
Service Management Savvy: Familiar with service management processes and governance.
HR/Payroll Knowledge: Experience in HR, payroll, or SaaS is a plus.
Customer-Focused: Known for your active, customer-oriented attitude and strong relationship-building skills.
Solution-Driven: Commercially and solution-driven, with a knack for developing our business alongside customers.
Fluent in Norwegian/Swedish and English: Excellent written and spoken language skills in both are essential.
What do we have to offer?
Medical Insurance: Fully covered by SD Worx.
Flexible Pay Package: Customizable to meet individual needs.
Additional Benefits: Transport, internet, and mobile allowances (details shared during the interview).
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