.Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling. As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do. The role:
IT Service Delivery Manager Within the IAG Cargo technology function, the Service Delivery Manager will work across the IAG Group Technology enterprise and multiple IAG Cargo business functions to ensure stability, performance, and uptime across the IT estate (Systems, Technology, Processes and Data) and seamless change - minimising operational disruption. The Service Delivery Manager will drive close alignment between one or multiple technology and business functions. The role holder will be an energetic, structured, and detailed individual who has a strong passion for driving continual customer focused service excellence, business valued outcomes through technology and process change. The successful candidate will have experience working in a complex, dynamic IT Service Delivery function, fluency in Spanish. Leads the identification and execution of continual improvement opportunities, using thorough understanding of the relevant business area, in order to ensure the provision of a robust IT service to the business, improvement of service levels and operational integrity.
Reporting directly to the Head of IAG Cargo IT Service Delivery, this role will be a key part of the technology management team, ensuring our technology solutions and in life Service & business processes are fully aligned and contribute to the vision and strategic direction of the organisation. People/Relationship Build, develop and maintain sustainable respectful stakeholder relationships. Inspire outcome-based decision making leveraging trusted data points. Lead performance & continual service improvement reviews with key stakeholder groups Governance Member/Invitee of the following boards/meetings: IAG Cargo IT Senior Management Team IAG Cargo IT Functional Management Team Architecture Review Board Project Prioritisation Board IAG Cargo IT and Run Boards. Cross IAG Operating Companies, central IAG IT Steer Co's and Working Groups.
Ensure full adherence to all governance, standards, and processes across the IAG Cargo IT and IAG IT organisations. What you'll do: Working in partnership across the IAG Cargo IT, business, IAG Group IT & Operating Companies
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