Service Delivery Manager (English Speaker)Location: Barcelona, Catalonia, ESDo you have extensive experience in project management within the digital sector and are now seeking your next challenge with an international company based in Barcelona?
Are you fluent in English and thrive in a fast-paced environment, with a strong background in project delivery and operations?
If so, this could be the perfect opportunity for you.
Your responsibilities and impact: Oversee and support the delivery of projects within the digital team, ensuring timely, budget-compliant, and high-quality results.Manage daily development and support services provided by third-party international teams.Lead project delivery, hold regular meetings with key stakeholders, and use Agile methods (Scrum or Kanban) to guide the team.Create annual project plans, manage team resources, track costs, monitor progress, and identify risks early.Focus on continuous learning in Agile practices, identify areas for improvement, and implement plans to address them.Oversee daily operations of live services to ensure reliability and standards, manage budgets, and handle risk management.Work closely with operational leaders to address issues, manage service agreements, and seek efficiency improvements.Collaborate with product owners to deliver the product roadmap and coordinate with technical teams from start to finish.Ensure continuous improvements, address poor performance, and implement key controls in collaboration with the operations lead.Skills, experiences, and interests you need to succeed in this role: Full professional proficiency in English.At least 6 years of experience in project management or similar.Proven ability to deliver IT application projects and manage remote IT teams, including suppliers and third-party resources.Proficiency with project planning tools such as MS Project, JIRA, and Confluence.Effective communication skills for managing relationships with external suppliers, internal customers, and senior management.Expertise in project financial management.Skilled in creating reports and presentations for senior management.Experience with Agile DevOps and familiarity with ITIL frameworks and best practices for service delivery and operations.What's in it for you? Permanent contractCompetitive salaryMeal vouchersHealth insurance (after 6 month probation period)Hybrid work flexibilityInternational environmentCareer growth opportunitiesYour Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona.
They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.
#J-18808-Ljbffr