Service Delivery Manager

.The Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts.These clients require service delivery for more than one NTT Data Business Unit and are often complex by nature and are typical across multiple sites or for multiple NTT Data service offerings