Service Associate (For Pooling)

Job SummaryProvides competent, timely and error-free over-the-counter services to customers in the Business Center.Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.Willing to be assigned in the following locations: La Union.How will you contribute?Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.
).Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.Capable in engaging with the business center's clients and offering excellent customer service and experience.Works in a systematic manner to keep up with administrative functions delegated to him/her.What will make you successful?Graduate of any 4-year course.Fresh graduates are welcome to apply.An individual who is capable of dealing with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.Has controlling and monitoring skills and has a sense of security awareness.Empathic and can easily engage with people.Highly compassionate and is committed to the organization, people and service-oriented, and has concern for order, quality, and accuracy.
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