.time left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job TitleService Account ManagerSummary:The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest level of functional and technical support. CCM, as part of Travel Distribution Customer Operations (CMO), collaborates closely with other Operations divisions as well as with the Technology and Commercial units across the company to ensure the best possible end-to-end customer service experience.The Service Account Manager is a dedicated Customer Care entry point for identified strategic customers, monitoring service performance and fostering service/process improvements to enhance satisfaction and services to our customers.In this role you will:Customer relationshipPrimary Customer Care representative for strategic customersRegular review and follow-up of our customers' support needsEscalation points for customer service-related issues when standard escalation processes have failedInternal coordination with a wide range of Amadeus teams to support our customers' service journeyContribution to customer and internal meetings (e.G., presentations, monthly reviews, Quarterly Business Reviews, etc.)Service OfferingService review and optimizationService promotionPersonalized Service HandbookCustomer Service digitalization and process adoptionService Quality & PerformanceContinuous case backlog monitoring, follow-up, and reportingCase trends analysis & proactive follow-upService improvement processCustomer Care performance monitoring for strategic customersInternal and external feedback loopCommercial SupportActive member and contributor to Extended Account Management teamOverseeing Service elements of the contract and Customer Success PlansContribute to RFPs, when neededAbout the ideal candidate:Holds a university degree in Business, Management, Information Technology, Computer Science, or a related disciplineDemonstrates experience in customer service and help desk services environmentExperience and knowledge of Amadeus products is preferredFlexible approach, with the ability to prioritize, manage and coordinate multiple activities effectivelyExcellent verbal and written communication skills in EnglishAbility to analyze trends, synthesize information and present clearlyAutonomous with strong follow-through skills, confident, innovative, and forward-thinkingWhat we can offer you:A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits