Server - Pool & Beach

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.
Join a diverse and talented team in Four Seasons Resort & Residences Los Cabos at Costa Palmas Four Seasons Resort and Residences Los Cabos, at Costa Palmas located in La Ribera is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.
The role of the Pool & Beach Server The role of the Pool & Beach Server is creating memorable pool experiences setting the tone for the pool atmosphere by welcoming guests and providing a luxurious yet casual pool experience.
Essential Functions Provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at the different Pools.
Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas.
Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item's, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food and beverage timings.
Check completed kitchen orders with the guest's original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Maintain the pool area in an orderly and clean manner.
Take Guest reservations.
Education: High school education or equivalent experience.
Experience: Six months to two (2) years of experience in Food & Beverage position.
One (1) to three (3) years of experience in a luxury environment.
Prior experience in Food & Beverage or Rooms department is highly desirable.
Skills and Abilities: Requires knowledge of the ability to operate computer equipment.
Knowledge in Micros system.
Ability to read, speak and write English and Spanish. Understand and familiar with quality standards and service standards of the hotel.
Highest level of integrity and transparency.
Apply an ethical approach to the outcome of situations.
Strong interpersonal and relationship-building skills.
Reasonable problem-solving, decision-making and conflict resolution skills.
Work in a safe, prudent and organized manner.
Benefits: Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location.
Training & Development: In-house training workshops for line and management employees.
Job Related: Offering complimentary buffet style duty meals.
Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.
What to Expect: Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
Travel: Earn complimentary rooms nights based on your service period with the Four Seasons with discounted meals and other services at each location.
Learning & Development: Extensive online and in-person Leadership development opportunities.
Career Growth: opportunities worldwide at other Four Seasons hotels & resorts.
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
Uniforms: Complimentary Dry Cleaning for professional attire.
Meals: Be provided with meals in Employee Restaurant & Outlets as per the dining policy.
Wellbeing: Enjoy the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.
About Four Seasons Hotels & Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.
Service Culture Currently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts: At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at:
Company Site: www.fourseasons.com
Our Careers: jobs.fourseasons.com
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
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