We are looking for a Customer Support Representative for a Prestigious Travel Company. If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you! Key Responsibilities: As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include: Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service. Clarifying inquiries regarding services, payments, and technical requirements, providing precise information and following established processes via email and phone. Requirements: Language Skills: Proficient in Serbian (C2 level) and advanced English. Communication: Excellent written and spoken communication and interpersonal skills. Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms. Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues. Work Approach: Goal-oriented, adaptable to changing priorities and business processes. Experience: Previous experience in customer service or contact center environments is valued. Availability: Able to work both from the office and remotely (within 100km from the office). Benefits: Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more. Health Insurance: Free private health insurance is available upon securing a permanent contract. Flexible Remuneration: Options for nursery school transport after the probation period. Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall. Perks: Free coffee daily and free fruit once a week. Career Development: Be part of an industry-leading department with great opportunities for learning and career growth. Training: Three weeks of initial training and ongoing personal coaching. Location Barcelona, Spain #J-18808-Ljbffr