We are looking for a Customer Support Representative for a Prestigious Travel Company.
If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!
Key Responsibilities: As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers.
Your responsibilities include: Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.
Requirements: Language Skills: Proficient in Serbian (C2 level) and advanced English.
Communication: Excellent written and spoken communication and interpersonal skills.
Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
Experience: Previous experience in customer service or contact center environments is valued.
Availability: Able to work both from the office and remotely (within 100km from the office).
Benefits: Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
Health Insurance: Free private health insurance is available upon securing a permanent contract.
Flexible Remuneration: Options for nursery school transport after the probation period.
Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
Perks: Free coffee daily and free fruit once a week.
Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
Training: Three weeks of initial training and ongoing personal coaching.
Location Barcelona, Spain