Position Type: Fixed term
Number of Positions: 1
Date of Issue: 27/02/2024
Date of Closing: 11/03/2024
Grade: G6
Annual Salary Estimation: EUR 44,839 (single rate)
Duty Station: Valencia, Spain
Organizational Location/Unit: Cloud Administration and Platform Support Unit (OPDA)
Position Description The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the Position The purpose of the post is to provide Web Hosting expert support within the Cloud Administration and Platform Support Unit. The domain of the incumbent includes monitoring and acting on the implementation and ongoing support of Web Hosting services, on-premises, and in the cloud for UNICC and its clients.
Objectives of the Programme The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main Duties and Responsibilities The incumbent will work under the direct supervision and guidance of the Head of the Cloud and Platform Service Unit (OPDA) within the Operations Division (OP). The incumbent could be requested to do any other tasks of similar level in related fields. Under guidance and in close collaboration with the OPDA Web Hosting & Platform Support Lead, the incumbent will perform the following duties:
Review and diagnose customer issues and propose the appropriate resolution to meet customer needs.
Under guidance, liaise with users/customers, maintaining the principle of customer service excellence.
Install, configure, maintain (environment refreshes, application of patches, etc.) and support Web Based applications in Linux systems, RDBMS, Open Source web servers, etc.
Monitor Linux systems performance, identifying bottlenecks, and optimizing server performance to ensure smooth operations and minimal downtime.
Create and maintain technical documentation and document changes, requests and incidents as required.
Support end-to-end deployment, maintenance, and optimization of web applications in cloud environments through CI/CD pipeline orchestration.
Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short periods of time on a part-time or full-time basis upon request from senior management.
Recruitment Profile Experience and Skills required: Minimum eight (8) years of IT experience, with a focus on Web Applications hosting.
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