Our Team :
Vista is the go-to partner for millions of small businesses who need to promote themselves effectively in the modern age.
With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey.
To help customers bring their visions to life, we need UX professionals skilled at crafting the right features and experiences - that's where you come in.
What You Will Do :
As a mixed methods user researcher in the Storefront and Order Management domains, you'll report into a Principal UX Researcher embedded within the same area, and you will operate within the following framework :
Research Specialist : leading your own research
You'll be responsible for working closely with product teams and the Principal User Researcher to plan and run research projects end-to-end, supporting a human-centered design process to create high-quality user experiences. This includes defining clear problem statements, framing project goals and research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting recruitment, running research activities, analyzing and synthesizing data, and sharing findings.
Coach / Trainer : supporting research being done by others
You'll also be supporting product teams and product team members (primarily in Product Management and Design) who are conducting their own research via :
1 to 1 supports : You'll assist partners evaluating usability risks by conducting research at the micro level.
1 to many supports : You'll develop and deliver trainings, build and improve templates, enabling continuous discovery, and work closely with other User Researchers and the Research Operations team to develop resources for scaling high-value user research.
Advisor : leveraging insights to advise decision-making
Finally, you'll be growing and leveraging multidisciplinary insights about users in service of prioritization and planning with your product teams and the Principal User Researcher.
What You Bring
As a Research Specialist :
A keen understanding of when to leverage generative vs. evaluative research.
The capability to apply mixed methods (qual and quant) to develop a better understanding of customers.
Strong skills in data analysis and quantitative research methods.
Expertise in communicating compellingly research findings.
As a Coach / Trainer :
A strong willingness to mentor and guide Designers, Product Managers, and Engineers.
Strong collaboration and communication skills.
The ability to bring structure to discovery efforts.
A passion for research democratization and enablement.
As an Advisor :
An eagerness to accumulate deep product knowledge.
An ability to recognize and synthesize patterns across primary research.
A willingness to partner with other insights teams.
Be energized by acting as the glue across teams.
Your Qualifications :
At Vista, we encourage individuals to apply even if you feel that you don't meet the exact requirements.
2+ years experience in applied product research.
Bachelors or advanced degree in human behavior-related fields.
All applicants must submit a portfolio demonstrating experience as a Research Specialist.
Nice to Have :
B2C e-commerce experience.
Experience working with globally distributed teams.
Experience doing research across responsive web and native mobile platforms.
Why You'll Love Working Here :
There is a lot to love about working at Vista. We are an award-winning Remote-First company. We're an inclusive community.
We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us :
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs.
Commitment to Diversity, Equity, & Inclusion :
Vista exists to help our customers live their dreams. Each dream is unique and the Vista team needs to be as well.
Equal Opportunity Employer :
Vista, a Cimpress company, is an Equal Employment Opportunity Employer.
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