The Role
There is an opening for a Senior UX Researcher to be based at Solera offices in Alcobendas (Madrid, Spain). You will drive research projects in multiple countries, having a real impact on strategic and product design decisions. You will help the organization to extend research practice internally and facilitate better informed product design decisions.
What You'll Do
Define the research methodologies and plans based on business goals.
Carry out the research initiatives (preparation, fieldwork, analysis, sharing) across multiple countries.
Liaise with internal stakeholders and external research agencies when needed to execute the research plan.
Analyze and synthesize the insights gathered and model them into personas, journeys, scenarios, flows.
Communicate and translate your findings into actionable plans that drive product and design decisions.
Spread the "voice of the customer" across the company, training squads to be closer to their customers.
Strong plus: Experience with quantitative research and analytics (Pendo, Google Analytics, Mixpanel).
Background in interaction/visual design to become the bridge between our users and our designers.
What You'll Bring
A very practical mindset for user research (in opposition to a more theoretical/academic approach). Constant focus on results, actionable insights, and lean methodology.
Ability and flexibility to multi-task and be adaptive in a fast-paced environment.
A strategic and innovative researcher with sound analytical skills, good judgment, and a strong business focus.
Passion and drive that inspire a high level of professionalism and esprit de corps among employees and peers.
Well-developed interpersonal and presentation skills.
Able to gain the respect of, and work effectively with the senior management team, employees, customers, government agencies, and suppliers.
Target-oriented, entrepreneurial, flexible, and innovative.
Passion, humility, integrity, positive attitude, mission-driven and self-directed.
Professional qualifications and skills
+5 years of experience as a user researcher.
Comfortable working with multiple ongoing projects.
Ability to execute a research project, get valuable insights, and provide innovative product recommendations.
Good communication skills to explain your process, gathered insights, and recommendations.
High level of English.
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