.We are looking for a senior user-experience (UX) researcher to expand our design team, someone with a passion for creative and dynamic insights to help us make an ever-more engaging and useful product. You will be our gateway to a deeper understanding of our customers with an emphasis on remote coordination of users and in-person research projects, translating research insights into actionable recommendations, and communicating findings to the team.Responsibilities* Facilitating UX and usability studies with remote research tools (UserZoom, UserTesting, etc.)* Educating teammates and stakeholders on UX research methodologies* Crafting and leading UX research using both qualitative and quantitative research methods and analyses that inform product design and strategy.* Leading research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences* Working closely with product and customer teams to identify relevant research questions* Discovering and understanding user behavior, motivations, and needs to help teams shape concepts, products, and solutions* Creating discussion guides and leading open-ended, contextual conversations to help generate answers to crucial questions* Interviewing internal and external stakeholders to gather requirements* Understanding product roadmaps and planning long-term and short-term research initiatives to inform design decisions* Designing studies that address both user behavior and attitudes* Providing actionable insights to inform product design, fuel ideation and evaluate designs* Collaborating with the Product Experience Team on the development of design deliverables, e.G., user archetypes, journey maps, user flows, prototypes, and metrics* Carrying out extensive competitive analysis showing the value of different approaches and their pluses and minuses* Utilizing ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries* Promoting best practices for user research, by remaining up to date on recent improvements in fields of user experience, user research, and product designEducation and Experience* Bachelor's or Master's Degree in the study of user experience, design, research, or related fields; for example, User Experience Research or Design, Behavioral Science, Computer Science, Human-Computer Interaction, or a related field or equivalent industry experience