Overview:
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
The Senior Trainer presents application use and technical support training courses across multiple product portfolios for direct and indirect (ICP) customers and internal staff who sell deliver and support the SITA Business Unit product portfolio. This includes assistance to Course Development in the development and management of course content and materials for multiple products in the SITA Business Unit product portfolio. The Senior Trainer is responsible for delivering end user and technical training for multiple products. Limited course development activities are required including task analysis course design content creation and content revision. Senior Trainer is expected to engage with subject matter experts in the development and delivery of training for multiple products in the SITA business unit product portfolio. The Senior Trainer also provides mentoring and guidance to Trainers during the process of student-teaching to expand training breadth. This role demands an expert-level understanding of aviation technologies, IT infrastructure, and educational methodologies, aimed at enhancing global operational standards and employee capabilities.
What Will You Do
Training Development – 20%
Develop training across SITA's Airports Portfolios with a focus on Baggage for internal and external audiences.
Ensures training content is up to date with product offering.
Design tools include Articulate Rise, Camtasia, Storyline etc.
Training Delivery – 80%
Provide hands-on training sessions globally for multiple products, focusing on various audiences, such as end users, super users, and occasionally system administrators/technical support functions.
Aviation and IT Expertise
Employ deep expertise in aviation operations and airport ground handling technologies.
Utilize knowledge of cloud IT infrastructure and architecture to enhance training offerings and support system implementations.
Innovative Technology Integration
Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.
Ensure the effective use of productivity tools such as PowerPoint, Excel, and Word.
Quality Assurance and Continuous Improvement
Perform quality assurance assessments to maintain high training standards.
Design and implement assessments to measure trainee understanding and competence.
Customized Training Solutions
Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.
Maintain up-to-date, organized training records, including certifications and performance evaluations.
Project Management and Collaboration
Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
Ensure seamless integration and availability of course materials for all training initiatives.
Subject Matter Expertise
Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs.
Qualifications:
Experience
Bachelor's degree in Education, Business Administration, Human Resources, or a related field. Master's degree preferred.
Minimum of 5 years of experience in training and development within the aviation industry.
Demonstrated cross disciplinary collaboration across teams and developing innovative educational programs.
Excellent communication, organizational, and project management skills.
Proficiency in educational technology and e-learning platforms.
Knowledge of ITIL, Agile Scrum, and ITSM methodologies is highly desirable.
Nice to have:
SITA WorldTracer/Bag Manager systems and familiarity with modern baggage handling technologies.
Aviation industry background/experience.
WHAT WE OFFER
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers).
Flex Day: Shape your workday to suit your life and your plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
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