JOB DESCRIPTION POSITION SUMMARY: Provides proper technical direction and assistance to Customers in Spain, in relation to the use of the product lines and facilitates account management with sales.
Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency.
The Sr. Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.
RESPONSIBILITIES ESSENTIAL FUNCTIONS: Responds to questions and concerns from Customers regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to be properly solved.Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.May serve as a lead to medium level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.POSITION CHALLENGES: Working between different time zones and cultures.
Time management and meeting deadlines of month-end and project work.
Varied ERP systems within European Division.
QUALIFICATIONS POSITION REQUIREMENTS: Formal Education: Required: High school graduate or equivalent education and experience.Preferred: Bachelor's degree in Chemistry, Operations Management, or related field.Knowledge & Experience: Required: at least 5 years of previous experience as a Technical Service Representative.Preferred: Experience in a multinational/multicultural Company.Technical/Skill Requirements: Utilizing industry and product applications concepts and procedures.Understanding of advanced technical principles and practices (lab, research, etc.
).Applying expert principles/practices within an area or general principles/practices in multiple service areas.Providing technical guidance and advice to improve quality and efficiency.Providing technical customer service.Performing account management and sales activities.Good knowledge of English.Tech.
Service / Customer Service previous experience.
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