Senior Technical Consultant - IT Service ManagementMadrid, M, ES
Micro Focus (now OpenText) is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.
Your Impact As a Senior Technical Consultant in IT Service Management (ITSM), you will drive the delivery of advanced IT solutions, making a profound impact on our clients' operational efficiency and service excellence. Your role will be pivotal in designing and implementing ITSM strategies that align with client business objectives, ensuring seamless integration and optimizing IT infrastructure.
What the Role Offers Cutting-edge Technology: Engage with state-of-the-art technologies and contribute to innovative ITSM solutions.
Professional Growth: Access continuous learning and development opportunities to enhance your skills and advance your career.
Flexibility: Enjoy a flexible work environment, including remote work options, promoting work-life balance.
Collaborative Culture: Work in a dynamic, collaborative, and innovative environment where your contributions are valued, and teamwork is key.
What You Need to Succeed Education: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
Experience: 3+ years in IT service management or related fields, with expertise in ITIL frameworks and best practices.
Programming Languages: Java, Python, C++.
Product Experience: Minimum 2 years in large-scale implementations of ITSM solutions, such as OpenText SMAX, ServiceNow ITSM, Atlassian Jira Service Management, and others.
Certifications (Preferred): ITIL 4, COBIT 5, TOGAF 9, AWS Certified Solutions Architect.
Soft Skills: Excellent analytical and problem-solving skills, strong communication and interpersonal skills, leadership abilities to work independently and collaboratively.
Language Proficiency: Fluent in English (written and spoken); proficiency in German or French is advantageous.
One Last Thing If you are passionate about leveraging technology to drive organizational success and want to contribute to a global leader in Enterprise Information Management, we encourage you to apply for the Senior Technical Consultant role in IT Service Management. Join OpenText and play a crucial role in shaping the future of ITSM solutions across diverse industries.
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