Senior Technical Consultant - Configuration Management Madrid, M, ES
Micro Focus (now OpenText) is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.
Your Impact As a Senior Technical Consultant in Configuration Management, you will be instrumental in delivering advanced IT solutions to our clients by analyzing business needs and designing and implementing technology strategies. You will develop and implement IT Service Management strategies that align with client business objectives, provide tailored IT Configuration Management solutions, and lead the technical implementation of large-scale CMDB projects.
You will oversee the deployment of cloud-based solutions to reduce infrastructure costs and enhance system performance, conduct detailed system analysis and integration to ensure seamless operation between legacy and new technologies, and provide technical support and guidance to clients and team members. Additionally, you will collaborate with cross-functional teams to troubleshoot and resolve technical issues, conduct training sessions and workshops for clients to improve user adoption rates, and ensure compliance with industry standards and regulations.
What the Role Offers Cutting-edge Technologies: Opportunity to work with the latest technologies in IT service management, cloud computing, and system integration.
Innovative Work Environment: A collaborative and forward-thinking workspace that fosters innovation.
Professional Development: Continuous learning and professional development opportunities to advance your career.
Flexible Work Arrangements: Options for remote work and flexible hours to accommodate different time zones.
Global Impact: Contribute to projects that serve a diverse range of industries, including financial services, healthcare, government, and manufacturing, in over 50 countries.
What You Need to Succeed Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
Experience: 3+ years in IT service management or a related field, with proven experience with ITIL frameworks and best practices.
Technical Expertise: Proficiency in programming languages (Java, Python, C++), databases (SQL, Oracle, MongoDB, PostgreSQL), tools (Docker, Kubernetes, Jenkins), and platforms (Windows, Linux, macOS).
Communication Skills: Excellent analytical and problem-solving abilities, strong interpersonal skills, and the ability to build client relationships.
Leadership Abilities: Strong leadership skills with the ability to work independently and as part of a team.
Language Proficiency: Fluent in English (both written and spoken), with additional proficiency in German or French highly valued.
Product Experience: At least 2 years of experience in large-scale implementations of Configuration Management Database solutions such as OpenText UCMDB, BMC Helix CMDB, ServiceNow CMDB, and others.
Certifications (Preferred): ITIL 4, COBIT 5, TOGAF 9, AWS Certified Solutions Architect.
One Last Thing At OpenText, we are committed to staying at the forefront of technological innovation. Our dedication to research and development ensures that we continuously enhance our solutions to meet the evolving needs of our customers. If you are passionate about IT service management and eager to make a significant impact, we invite you to join our team and be part of a global leader in Enterprise Information Management.
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