Company Description
Dynatrace exists to make the world's software work perfectly.
Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale.
This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
That is why the world's largest organizations trust Dynatrace to accelerate digital transformation.
Job Description
As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace's largest, most complex, and most valuable customers.
A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other Dynatrace services involved.
You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products.
Customers hold TAM's in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions.
You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.
As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
Triage, diagnose, and provide solutions to the most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Strategize on the overall technical objectives and long-term goals of the team.
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint.
Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Provide web-based training to user groups to support organizational adoption.
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
Providing coaching to TAMs to help them grow in their technical knowledge and personally.
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