Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role: Be a core part of a new team we are building inMadrid. We offer a hybrid work setup, with office days twice a week. The Senior Technical Accelerator Consultant – Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotelyPrepare all client-facing and internal deliverables that are technology-relatedIdentify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team membersGuide development of new offerings for our technical accelerator portfolioEngage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalationsDemonstrate the product, both standard and tailored to customer needsResponsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)Develop and maintain strong working relationships with other teamsDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesMentor resources and peer review development workQualificationsTo be successful in this role, you have: ServiceNow skills & previous experience in different ServiceNow modules are required for this roleProven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environmentsKnowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologiesIdeally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics productsExperience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environmentExperience working with Agile methodologiesExcellent communication and presentation skillsExcellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholdersPrepared to study for, obtain and maintain ServiceNow certifications
#J-18808-Ljbffr