Senior Systems Administrator

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a skilled and experienced Senior Systems Administrator to oversee and optimize our computing environment and networks.
This role demands a proactive professional with expertise in system administration, network management, and advanced end-user support, ensuring seamless operations and the introduction of innovative technologies.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities Oversee the maintenance and optimization of Windows Server (2003/2008) and CentOS Linux systems, including clustering, troubleshooting, patching, and deploying recovery strategies. Manage and enhance the organization's global corporate network, including edge routers, switches, and related infrastructure. Administer storage and email systems, ensuring secure, efficient, and scalable solutions, including expertise in Exchange 2010/2013 and Active Sync technologies. Conduct regular system and application backups, including disaster recovery planning and execution. Monitor system performance, identify potential issues, and implement necessary upgrades or optimizations to ensure a reliable computing environment. Maintain and improve system documentation for current environments and new implementations. Provide advanced technical support to end-users, troubleshooting complex issues and ensuring user satisfaction. Lead the introduction of new technologies and solutions to meet evolving business needs. Candidate Qualifications All Positive, And Driven Applicants Are Encouraged To Apply.
The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Bachelor's degree in Information Technology or a related field, or equivalent work experience. A minimum of 5+ years of hands-on experience in system and network administration. Mastery of Windows Server (2003/2008) and CentOS Linux, including all aspects of operating system management. Advanced knowledge of Microsoft products, Exchange 2010/2013, and Windows 7. Proficient in virtualization technologies, particularly VMware. Strong expertise in managing storage systems, including iSCSI SAN/NAS (EMC, NetApp), and RAID configurations. Solid understanding of networking fundamentals, including experience with Foundry and Dell switch gear, Cisco routers, and firewalls (515E/ASA-5510). Proficient in using ticketing systems to prioritize and manage tasks effectively. Strong analytical, problem-solving, and decision-making abilities. Exceptional communication and teamwork skills, with a customer-service mindset. Attention to detail and strong organizational abilities. Expertise in documentation to maintain accurate and up-to-date records. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of popular mobile devices (e.g., iPhone, Android) and troubleshooting their integration with corporate systems. Compensation Details At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening.
Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment.
If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

The purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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