.GDS Modellica, with offices around the world, is a decision management software company that helps other companies make better business decisions in their day-to-day operations. For over 16 years we have helped hundreds of financial institutions and organizations around the world achieve greater growth while successfully managing their risks. Rather than a one-size-fits-all solution, our risk management system is industry-specific and helps guide the development and implementation of solutions focused on specific needs.The company provides the decision software and analytics needed to manage risk, combat fraud and build profitable customer relationships. GDS Modellica's solutions leverage cloud execution to maximize flexibility, accelerate implementation and reduce costs. Our solutions include predictive analytics, Big Data and decision management. GDS Modellica has customers in 36 countries, including banks, insurers, retailers, credit card issuers and more.TareasWe are looking for a highly committed and responsible person with proven for joining the Technical Operations Department of a fast-growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and our clients require assistance to install, configure and troubleshoot our solutions.As a member of the Global Technical Support Group the candidate will report to the EMEA & LAC Technical Support Manager based in Madrid (Spain) performing the following duties:- Provide ongoing maintenance and administration of the organization's Cloud infrastructure as well as of the local office.- Provide system administration and maintenance support on Windows and Linux- based environments.- Ensure server and application compliance with security and performance requirements.- Work closely with the Delivery team providing technical project support of any kind such as:o Provide hardware and software requirements and IT infrastructure design.o Installation and configuration of GDS Modellica applications on clients' servers as well as in the cloud infrastructure (SaaS).o Perform technical trainings to clients.o Act as a link between the Delivery team and Product development Department providing technical best practices.- Write and maintain high-quality technical documentation (client specific as well as internal).- Assist the Sales team with the technical aspects in the preparation of offers and presentations.- As part of the Technical Support Help Desk and Support system provide first class support to our clients post-delivery.The position is based in Madrid office and most of the work is done at our premises with occasional displacements to clients' sites.Requirements:In order to carry out the role successfully the following skills and experience are a must:- Fluent English (written and spoken) is a must in order to be considered for the position
