.Job DescriptionWe are working on the future.
If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve large-scale real world challenges, and provide visible benefit to end-users, this is your opportunity.Come work on the Amazon Robotics – Sustainable Packaging (MSP) Team!
We are looking for a Senior Manager MSP Support who will lead a team of 25+ employees across Europe supporting the availability, quality, and performance of MSP solutions in the field across the European network through technical Mechatronics understanding, process optimization, and variance reduction.The primary role of the MSP team is to drive future innovation across all aspects of Mechatronics and Packaging, across industrial hardware/control machines such as robotic cells, autonomous vehicles, sortation, packing technologies, and packaging materials.
We drive strategic partnerships with key stakeholders such as Operations, RME, ACES, Supply Chain, Transportation, WW Design, etc.
to ensure we deliver robust products that effectively integrate into the Amazon Fulfillment network.The Senior Manager MSP-CX Support partners and supports Internal Customers, to ensure the installed MSP solutions realize full performance and entitlements through process analysis, compliance, and reporting.
The leader builds a team of maintenance, operation, and process experts who support product owners in life cycle management of MSP technologies, and troubleshoots under-utilization situations to mitigate risk in operations, maintenance, and asset utilization.A successful candidate will have broad experience and exposure across multiple stakeholders and deep skills in complex integration, which include a high degree of ambiguity.
They will work successfully across multiple large engineering and operations teams at a strategic level and drive maintenance, asset utilization, and performance across all our Products.
This candidate requires strong leadership skills, attention to detail, excellent communication skills, collaboration, analytical and abstract thinking, time management, and organizational skills.Key job responsibilities:Lead and engage a team of > 25 highly trained Employees across EuropeTroubleshoot integration constraints that hinder availability, quality, and performance of MSP solutionsDrive compliance by maximizing asset utilization, balancing flows, and driving process integrationRaise continuous improvement requirements to retain critical metrics above targetParticipate in product testing in the field to increase utilization and reliability of field solutionsIdentify and analyze issues, bugs, defects, and other problems; recommend and facilitate solutions to these issues.Connect with internal customers (Operations, RME, ACES, PE, OpsEng, WWDE, etc.
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