Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people.
The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.
By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role:We're always on the search for amazing people.
People who have a deep passion for technology and are masters at their craft.
We build highly sophisticated distributed systems, and we don't take our technology lightly.
At Elastic, you'll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer.
We're looking for great team players, but we also promote independence and ownership.
We're hackers… The good kind.
The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.
Elastic's Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family.
We are massively distributed yet lovingly intimate.
The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive.
We don't do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted.
Our team is a dream for someone seeking honest, hard work and rewards.
It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward.
We are not trying to change the world, we already have.
We're just waiting for everyone else to catch up.
We have our good days and our not so good days, and we face them together, as a family.
We listen.
We solve.
We guide.
We get it.
And we're excited to bring on a new team member to love.
What You Will Be Doing:Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolutionMaintain strong relationships with our customers for the delivery of technical supportHave a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfactionWork across multi-cultural and geographically distributed teamsWhat You Bring Along:5+ years of proven experience in Technical Support in a Software business.A technical background in fields like; Information Technology, Network Engineering, Software Engineering etc.Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projectsStrong verbal and written communication skills in EnglishCustomer oriented focusKnowledge of databases or search software technologiesExperience with SaaS and/or Distributed systemsExperience with Linux/UnixExperience with APIsConsistent track record of continued learning and skill improvementExperience with administering and/or troubleshooting Elastic products in a production environmentBonus Points:Familiarity with Knowledge Centered-Services (KCS)Experience as a mentor or coach and/or in other aspects of team leadershipExperience with Networking and/or Load BalancersExperience with KubernetesExperience with Kafka / Message BrokeringExperience with Elastic technology or related competing technologies across observability or SearchAdditional Information - We Take Care of Our PeopleAs a distributed company, diversity drives our identity.
Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
Your age is only a number.
It doesn't matter if you're just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salaryHealth coverage for you and your family in many locationsAbility to craft your calendar with flexible locations and schedules for many rolesGenerous number of vacation days each yearIncrease your impact - We match up to $2000 (or local currency equivalent) for financial donations and serviceUp to 40 hours each year to use toward volunteer projects you loveEmbracing parenthood with minimum of 16 weeks of parental leaveDifferent people approach problems differently.
We need that.
Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.
To request an accommodation during the application or the recruiting process, please email ****** We will reply to your request within 24 business hours of submission.
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