.Sprinklr is a leading enterprise software company for all customer-facing functions.
With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G; , Samsung and more than 50% of the Fortune 100.Job Description:What You'll DoThe Success Manager owns delivery and program management to ensure customers are realizing value and are renewable.
Program manage to deliver what the customer is paying for.
Complete oversight and seamless management of the post-sales customer journey (services, support, product management, executive alignment) across the global footprint of the account.Be an expert on the Sprinklr Platform to drive adoption and consumption.
You know how all our products can be used to create value for customers and their business goals, and become a trusted advisor driving digital transformation.Make sure the customer sees business value.
Continually align to the positive business outcomes and customer use cases and ensure delivery, including:Identifying and mitigating risksAssessing, quantifying and aligning with customers on value deliveredOwning renewal on current termsIdentifying upsell opportunitiesWho You Are & What Makes You Qualified?To program manage to deliver what the customer is paying for, you are:Experienced in program and project management for global customersEfficient management of a customer renewal cycle and driving 90%+ retention across a BoBHighly organized and detail-orientedLikeable with strong communication and motivational skillsSkilled in building relationships and flawlessly navigating company ecosystems to solve customer challengesExperienced driving the social and marketing strategies across enterprise customers, up through C-suites (IE CMO)To be an expert on the Sprinklr Platform to drive adoption and consumption, you are:Able to master all 5 Sprinklr products, with experience maximizing platform features to exceed client expectationsContinuously solving customer challenges, while providing thought leadership to align to best practicesTo make sure the customer sees business value, you are:Experienced working with multinational, Fortune 100 enterprise brandsKnowledge working alongside customers, at all levels, to understand their business and map platform value back to challengesQuick to understand problems and passionate about solving themUnderstand the importance of offering smart, thought-leadership to drive your customers forwardAdditional QualificationsExperience in B2B SaaS customer success, account management, product management or a strategic consulting organizationIdeally with experience in CCAS / Customer ServiceDemonstrated experience and a passion for the social technology universe (i.E