Senior Specialist Directory ServicesSenior Specialist Directory ServicesApply locations: Mississauga, Madrid, WarsawTime Type: Full timePosted on: Posted 11 Days AgoJob Requisition ID: 202411-129181Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionAs a Senior Specialist Directory Services, you will be responsible for the design of solutions and tier 2-3 operational support, performance, lifecycle management, and continuous improvement of the underlying technologies. You will be part of multiple initiatives or projects with specialists across multiple time zones to achieve organizational objectives.You will be part of a multicultural and global team protecting our information and assets from unauthorized access, security risks, and cyber-attacks.The Opportunity:Lead (as Solution Architect) small to medium-sized technical teams and contribute to the end-to-end design of infrastructure solutions, producing and maintaining sufficient documentation.Interact with senior internal and external partners on significant technical matters and contribute to determining success criteria and evaluation of promising solutions/technologies via Proofs of Concepts (PoC's) and feasibility studies.Provide 2nd and 3rd level support. Operationally manage and support the implementation of the Directory Services Infrastructure on-premise and in cloud Entra ID, its associated components, and applications.Proactively monitor systems and platforms for performance, availability, and capacity management, ensuring that solution and component escalations are minimized.Promptly respond to customer requests, resolve incidents, and implement changes, ensuring a high level of customer engagement and satisfaction.Understand, implement, and follow relevant concepts of ITIL, GxP, and Project Management, including Request Management, Incident Management, Change Management, Problem Management, Document Management, Qualification and Validation, and Project Management.Actively focus on self-development and create actionable plans to improve.Provide 24x7 on-call support (approx. 1 week per month) with flexibility regarding working hours.Occasional international travel is required.Who you are:5-7 years of experience with a minimum Bachelor's Degree in computer science, engineering, or a related discipline; or recognition of prior working experience which is equivalent.Robust experience working in a major global organization, preferably in a regulated industry.Proven interpersonal skills to interact effectively with individuals in multiple countries and varying cultures.Strong design and hands-on technical background. Solid experience with Microsoft Active Directory, Lightweight Directory Services (LDAP), and Entra ID, focusing on Governance and Administration of Identity Security Cloud Services and synchronization of hybrid environments (Cloud/On-Premise).Powershell Scripting skills are required.Willingness to continually evolve, acquire, and maintain the technical and soft skills appropriate to the requirements of this position.Relocation benefits are not available for this job posting.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.Roche Pharma Canada has its office in Mississauga, Ontario, and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and reflects Roche's truly innovative culture.As of January 4, 2022, Roche requires all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. This requirement is a condition of employment at Roche that applies regardless of whether the position is on a Roche campus or remotely. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and/or adaptation measures regarding this vaccination requirement.Roche is an Equal Opportunity Employer.
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