.Redefine the future of customer experiences. One conversation at a time.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be AmazingThe Solutions Consultant at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and deep technical knowledge in the areas of enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.This position requires the ability to independently project manage the design and implementation of Nextiva's product solutions. Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to solutions architecture, solutions scoping, solutions implementation and configuration, and self-project management. Requested solutions in line with Nextiva's product and professional services SKUs can consist of any combination of VoIP, UCaaS, CCaaS, CPaaS, Integrations, and Single Sign On.The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem-solving, and the ability to multitask in a constantly changing environment with multiple priorities. This includes working with Sales, Solutions Engineering, and Technology teams to ensure high-stakes professional services project SKUs are delivered promptly meeting the customer's requirements and value proposition.The candidate must be detail-oriented, have experience in managing multiple implementations simultaneously, be meticulously organized, and professional, be an exceptional communicator, be people / customer-centric, and be able to prioritize multiple demands in a fast-paced environment. Key Responsibilities:Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition.Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate
