Job Title:
Senior Service Management Specialist
Join our dynamic team as a Senior Service Management Specialist. This is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will include communication management, knowledge management, change management, and continuous improvement to drive learning, engagement, and process optimization.
In this role you will:
Develop and implement strategies to promote Business Analytics Services adoption.
Organize and deliver onboarding and training programs for effective service utilization.
Collaborate with business units to tailor communication efforts and ensure effectiveness.
Maintain a centralized repository of information for Business Analytics Services.
Develop processes for effective knowledge sharing and promote a culture of learning.
Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements and monitor their impact.
Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness.
Promote a culture of agility, knowledge sharing, and innovation within the organization.
Create, apply, and ensure service management frameworks usage among analytics teams.
About the ideal candidate:
Minimum 5 years of experience in communication, knowledge, and change management roles.
Understanding of Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud.
Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams.
Fluency in English; proficiency in French or Spanish is a plus.
Strong communication, analytical, and problem-solving skills.
Ability to collaborate effectively with cross-functional teams in a multinational environment.
SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous.
What we can offer you:
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
If you're ready to drive customer satisfaction and service excellence in a dynamic and agile environment, apply now to join our team as a Senior Service Management Specialist.
Diversity & Inclusion:
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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