Hi! We are Manyone
We help global brands transform by reimagining their business and designing revolutionary experiences, products, and services - seamlessly blending strategy, creativity, and technology. Faster and for the better.
We're a rapidly growing organization, with an ever-increasing international footprint. Our teams work from 15 offices in 10 countries. From London to Singapore, Denmark to New York, Manyone is a global team of teams.
For our Barcelona branch, we're looking for you! A Senior Service Designer who wants to be part of a tightly-knit team working across disciplines and team boundaries to deliver industry-shaping design and strategy solutions to businesses both in Spain and worldwide.
As a Senior Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organization across all touch points within both digital and non-digital services, ensuring customer and business value.
You lead the service design stages of a project, translating research insights into memorable and differentiating user experiences.You scope, plan and lead service design projects and provide engaging strategic consultancy to our clients.You map and visualize user insights and experiences to help shine a bright light on the challenges and opportunities of our clients.You prepare, coordinate and participate in a wide array of exciting research endeavors.The user takes the center stage for you: You examine their behavior and the context of use, develop personas, customer journeys and design service blueprints.You have led (digital/technology) projects and are well versed in design thinking or lean UX methods in order to use them specifically in the design process.
- You are driven by the design of the entire innovation process, strategic product conception and the development of the value proposition based on clearly defined KPIs.
What makes us curious:
You have at least 6+ years of experience in the development and implementation of technology, product and service innovations.You have a master's degree in business, design, research or other relevant educational background.A problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life.Experience working with cross-functional teams, product teams and stakeholders.A great communicator and workshop facilitator and a solid client partner, able to listen, advise and build strong relationships with our clients.Hands-on when needed: Proficient in service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.Experience with service design methods, implementation of market and competition analyses and creation of business cases.Knowledge in the development and evaluation of customer-related KPIs in the area of (digital/technology) products and services.You are always up to date and know the current trends and innovations in the industry and act as a creative impetus.Excellent written, verbal and clear visual communication skills adding service delivery teams in the implementation of services.In addition to analytical thinking, you bring joy in dealing with people and their needs.
We hope you choose us because we offer:
Trust: You decide when you want to collaborate with colleagues in the office and when you need some focus time at home.If you do come to the office: A brand new office space with lots of room to be creative together and state-of-the-art equipment.No design divas - at Manyone we value true collaboration and shared learning.Tons of learning and development opportunities + a dedicated 1,000 annual development budget & paid time off.Flexible benefit package.25 vacation days.Paid private health insurance (+ dental).More benefits we are eager to share with you in person.
Help us shape everything that's next. We are a strategy-design hybrid combining the best in creative thinking, strategy, and technology. Built to help businesses drive fast strategic change led by world-class execution - a consultancy designed for today and tomorrow.
Our team of 250+ designers and strategists are on a fantastic journey to create a better future for businesses, people and planet. We work with leading global companies such as Amazon, Novo Nordisk, Microsoft, Deutsche Telekom, Lufthansa, and many more from our 15 offices across Europe, the Americas and Asia.
Visit manyone.com/way to learn more about who we are and the company we're building.
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