Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.Com accounts. Senior QA Manager - Madrid - All resumes in English please Role Overview To manage the QA Department for assigned projects & staff: managing test process & submissions, planning of resources internally, ensuring the highest quality of product to deadlines, coordinating all related staff & departmental issues. Working in the Madrid office and reporting to the SVP of QA/General Manager. Duties and Responsibilities Supervision of allocated projects. Supervision of QA Managers, Senior Lead QA Testers, Lead QA Testers, Associate Lead QA Testers, Sr. QA Testers, and QA Testers. Feedback & liaison with Functional & Compliance QA, Producers, Developers, & other External Departments. Liaison with Platform Holders to ensure guidelines & standards compliance. Joint sign-off of development milestones & managing the submission process. Manage bug reports, bug database, & QA reports. Manage department through day-to-day business. Quarterly performance reviews of direct reports. Raising disciplinary issues as appropriate. Build successful working relationships with Worldwide Development Studios Internal & External, QA Department locally & globally, Local Producers, Platform Holders, Producers, and Developers, and Third Party Developers Internal & External. Actively participate in recruiting and interview process. Knowledge and Skills Excellent communication skills, both oral and written, internally & externally. Management skills to include: successfully handling ambiguity, flexibility & understanding of the development process, and maintain good relations with producers & developers. Knowledge of bug database systems, QA process, test plan creation, and bug writing process. Minimum of 3-5 years of experience as a QA Manager or equivalent. Knowledge of format holder standards (Sony, Microsoft, Nintendo). Hardworking, reliable, punctual, flexibility to work unsociable hours depending on deadlines. Knowledge of MS Office suite, Source Control and Visual Studio. Technically proficient with PCs, gaming consoles, and related hardware. Ability to liaise with other departments. Basic Qualifications Must be able to communicate effectively & successfully in English, in both written and oral forms. Bachelor's Degree in a related discipline. Minimum of 5-7 years of experience. Passion for the video games industry. Willingness to adopt a broad overview of the department. Well-developed interpersonal, communication skills, and management skills. Reliable with the ability to work in a team environment. Attention to detail and positive personality to foster excellent working relationships. #J-18808-Ljbffr