Senior Project Manager, Player Care - Monopoly Go!

Senior Project Manager, Player Care - Monopoly GO!DescriptionScopely is looking for a Senior Project Manager in Customer Support to join our Monopoly GO! Game team in one of our global studio hubs or remotely.At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.Monopoly GO! is our new casual game and a key franchise that has just become Scopely's largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.What You Will DoAs Senior Project Manager, you will work alongside a team responsible for driving excellence in delivering product insights, running outsourced support operations and designing state-of-the-art technology to support our players. Responsibilities include:Utilise expert-level project management skills to oversee the entire lifecycle of game-related development projectsEmploy advanced data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standardsWork in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables. Lead war room management during critical project phasesManage relationships with external vendors, including handling operational processes, account management, and compliance. Ensure that staffing and resources meet the game needsPartner with cross-functional teams to provide holistic insights leading to direct improvements of player experience in the gameDevelop and manage a comprehensive knowledge base, document typology, and ensure tech writing and training processes are up to dateFoster a high-performance culture, leading specialists delivering multiple projects in a fast-paced environment DescriptionScopely is looking for a Senior Project Manager in Customer Support to join our Monopoly GO! Game team in one of our global studio hubs or remotely.At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.Monopoly GO! is our new casual game and a key franchise that has just become Scopely's largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.What You Will DoAs Senior Project Manager, you will work alongside a team responsible for driving excellence in delivering product insights, running outsourced support operations and designing state-of-the-art technology to support our players. Responsibilities include:Utilise expert-level project management skills to oversee the entire lifecycle of game-related development projectsEmploy advanced data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standardsWork in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables. Lead war room management during critical project phasesManage relationships with external vendors, including handling operational processes, account management, and compliance. Ensure that staffing and resources meet the game needsPartner with cross-functional teams to provide holistic insights leading to direct improvements of player experience in the gameDevelop and manage a comprehensive knowledge base, document typology, and ensure tech writing and training processes are up to dateFoster a high-performance culture, leading specialists delivering multiple projects in a fast-paced environmentWhat We're Looking ForBS or MS in Business Administration, Project Management, or related field7+ years of project management experience in the video game or tech industryProven track record of successfully managing large-scale projects from inception to completion based on business case and expected impactProven leadership abilities with experience guiding cross-functional teams in a dynamic environmentStrong experience with data and BI presentation tools (Looker, Tableau, ...)A passion for making players enjoy world class mobile, social and casual gameAt Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!About UsScopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," "Star Trek Fleet Command," "Stumble Guys," "MARVEL Strike Force," and "Yahtzee With Buddies," among others.Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms--from mobile, web, PC and beyond.Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.Recognized multiple times as one of Fast Company's "World's Most Innovative Companies," Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.For more information on Scopely, visit: scopely.com.Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact (email protected) .
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