Description Scopely is looking for a Senior Project Manager in Customer Support to join our Monopoly GO!
Game team in one of our global studio hubs or remotely.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players.
We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Monopoly GO!
is our new casual game and a key franchise that has just become Scopely's largest game, enjoyed by millions of players.
The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do As Senior Project Manager, you will work alongside a team responsible for driving excellence in delivering product insights, running outsourced support operations and designing state-of-the-art technology to support our players.
Responsibilities include:Utilise expert-level project management skills to oversee the entire lifecycle of game-related development projectsEmploy advanced data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standardsWork in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables.
Lead war room management during critical project phasesManage relationships with external vendors, including handling operational processes, account management, and compliance.
Ensure that staffing and resources meet the game needsPartner with cross-functional teams to provide holistic insights leading to direct improvements of player experience in the game Develop and manage a comprehensive knowledge base, document typology, and ensure tech writing and training processes are up to dateFoster a high-performance culture, leading specialists delivering multiple projects in a fast-paced environmentWhat We're Looking For BS or MS in Business Administration, Project Management, or related field7+ years of project management experience in the video game or tech industryProven track record of successfully managing large-scale projects from inception to completion based on business case and expected impactProven leadership abilities with experience guiding cross-functional teams in a dynamic environmentStrong experience with data and BI presentation tools (Looker, Tableau, …) A passion for making players enjoy world class mobile, social and casual game
