Job Summary:
Requires excellent knowledge and experience with project management methodologies in order to support multi-country payroll implementations. Strong communication and cross-cultural skills to collaborate with the global team members as well as technical knowledge to set up global platform.
Responsibilities:
Serve as the client's privileged contact in the implementation process, working closely with Celergo's global partners to help the client analyse and implement payroll regulations in accordance with legislation and guarantee the highest level of service.
Conduct global kick-off calls, create project charters, roll-out plans, and project plans for all the countries in scope, ensuring that all milestones and timelines are respected by the client and in-country partners.
Ensure the client respects the implementation window as per the contract agreement.
Keep all related tools updated and ensure billing information is accurate for proper customer invoicing.
Assist with the global implementation process, working closely with Celergo's global partners.
Perform analysis of the client's organisation (information channel, interface, etc.).
Configure regulatory settings in the global ADP platform (CGC).
Develop, test, and optimize the global solution according to the customer's specifications; ensure all steps are followed in the system to allow correct invoicing process.
Organize and support meetings with key stakeholders as needed to review project status, discuss, and review issues.
Provide status reporting and responsive feedback to management and senior leadership.
Provide action plans and issue resolution as appropriate.
Explain payroll (compensation, benefits, etc.) and its financial implications to clients.
Clearly explain country-specific payroll issues to clients with the help of in-country partners.
Train clients through online demonstrations using our payroll technology.
Serve as a point of contact for client inquiries, invoicing, and fulfilment regarding client-impacting issues throughout implementation.
Review Excel documents and verify figures using basic accounting knowledge.
Relay pertinent payroll information to our global partners in a timely manner.
Exhibit excellent verbal and written communication skills, as well as strong presentation and interpersonal skills.
Demonstrate the ability to work under pressure while maintaining a professional demeanor.
Ability to problem-solve and seek alternative solutions.
Travel to client locations when required.
Qualifications:
Education: Bachelor's degree from a four-year college or university.
Experience: Two to five years related experience and/or training, preferably in a service environment.
Other Skills and Abilities:
Bilingual language skills are preferred.
Project management certification is a plus.
Reports & Performance Metrics:
On-time delivery of assigned projects.
Quality control reports.
Utilisation rate.
Training:
Celergo Implementation process training: Project Manager and Implementation Consultant.
Product training (CGC platform).
Multiple country payroll training.
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