This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: As a Senior Manager in Programme Management, you will play an instrumental role in guiding managers across a range of central functions, from logistics to customer service and beyond, and addressing challenges with high potential for innovation across the business. Your work will make a difference to your organisation as you create solutions to often complex or ambiguous global challenges. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience.
Key job responsibilities
Engage senior stakeholders and managers and regularly update them on the progress of key programmes
Carry out team and organisational reviews and assess key performance metrics
Define data-led approaches to programs and ways of working
Resolve business-critical and persistent problems
Define departmental strategies and structures
A day in the life
Organise and direct our efforts so that programme milestones and key deliverables are met. You'll play an active role in defining scope for complex programmes and initiatives, and you'll present your analysis and recommendations to Directors and VPs to inform change at the most senior level.
You will work alongside a variety of product, tech, operations, and business stakeholders to drive business-critical programmes. You'll challenge and guide the team to ensure the timely progress and completion of their deliverables, coordinate their efforts, and address a lack of traction or adoption where necessary.
BASIC QUALIFICATIONS: - A degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
PREFERRED QUALIFICATIONS:
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
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