Senior Program Manager, AMXL Services and Returns ExecutionDESCRIPTION
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities Create innovative solutions using data and research to address wider challenges in your organisationTake a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisationsWork alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finishEnhance operational performance on every programme in partnership with your stakeholders A day in the life
As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.
BASIC QUALIFICATIONS A degreeRelevant experience communicating with and influencing a range of different stakeholders including senior managementRelevant experience in managing large-scale programmes or projectsAdvanced proficiency in verbal and written English PREFERRED QUALIFICATIONS Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.Advanced or master's degreeLean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certificationRelevant experience working in a supply chain, logistics, or operations environmentExperience in conceptualising and implementing operational or supply-chain management improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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